Class ApiAIAssistant

constructor

• new ApiAIAssistant(webex): ApiAIAssistant

• Parameters

  • webex: WebexSDK

  Returns ApiAIAssistant

aiFeature

fetchHistoricTranscripts

• fetchHistoricTranscripts(agentId, interactionId): Promise<HistoricTranscriptsResponse>

• Fetches historic transcripts for an interaction. This API is allowed only when real-time transcription feature is enabled.

  Parameters

  • agentId: string
  • interactionId: string

    interaction/conversation identifier

  Returns Promise<HistoricTranscriptsResponse>

sendEvent

• sendEvent(agentId, interactionId, eventType, eventName, action): Promise<Record<string, unknown>>

• Sends an event to the AI Assistant service.

  Parameters

  • agentId: string

    agent identifier
  • interactionId: string

    interaction/conversation identifier
  • eventType: AIAssistantEventType

    the type of event (e.g. 'CUSTOM_EVENT')
  • eventName: AIAssistantEventName

    the name of the event (e.g. 'GET_TRANSCRIPTS')
  • action: TranscriptAction

    action within eventDetails (e.g. 'START' or 'STOP')

  Returns Promise<Record<string, unknown>>

setAIFeatureFlags

• setAIFeatureFlags(aiFeature): void

• Parameters

  • aiFeature: AIFeatureFlags

  Returns void